I think we all have empathy. We may not have enough courage to display it.
Pray for the courage to show others you understand their plight and their needs. Then show them you understand, that you care, and that you are willing to help in whatever way God's gifts have blessed you. Share your blessings to bring to action your empathy.
And Jesus said to him, "You shall love the Lord your God with all your heart and with all your soul and with all your mind. This is the great and first commandment. And a second is like it: You shall love your neighbor as yourself.